Terms & Conditions

Preamble/ Identity of the seller/ Access to professional and commercial rules (if applicable)

The preamble recalls the objective of the general conditions of sale. It also serves as a reminder, where applicable, that certain products for sale on the site are subject to special conditions of sale. The preamble also makes it possible to know the professional and commercial rules to which the seller intends to submit if necessary. 

These conditions indicate in particular the following information:

  • The means of reproduction and archiving of these conditions
  • The legal notices of the site 
  • The general conditions of use of the site 
  • The essential characteristics of the goods offered
  • The different steps to follow for the conclusion of the online contract
  • Technical means of identifying and correcting errors made during data entry
  • Languages ​​offered
  • Terms of archiving and access to the contract
  • The means of consulting the professional and commercial rules to which the seller intends to submit
  • Legal and contractual guarantees
  • Delivery times, costs and methods
  • Monitoring of delivery and costs of remote communication techniques
  • The price
  • Methods of payment and means of security
  • Details on the procedures for exercising the right of withdrawal,
  • The duration of the contract and the validity of the price.

 

Last updated on 09/01/2018

  

To see the general conditions of use of the site 

 

It is specified beforehand that the present conditions govern exclusively the sales, by the site 

These conditions are intended for a consumer who has full legal capacity. These conditions apply to all orders you place on this site.

Pixprint is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are taken from the information given by the supplier. Nevertheless, Pixprint is respectful of quality and current manufacturing standards.

If the product and/or the characteristics do not correspond to the product received by the customer. 

These general conditions are presented in French.

We operate and are subject to the micro-enterprise regime. 

  

Section 1 - The different steps to follow for the conclusion of the online contract

  • Order

You make your selection by browsing the pages of our site. Your selections are added to your basket when you click "Add to basket". At any time of your navigation on our site, you can validate your order by clicking on "Payment".

  • Validation of the contract

When you click on "Payment", a confirmation message appears. It summarizes all the products and options selected. On this page, you can either update your basket by modifying the quantities and/or by deleting one or more items, or continue by checking the box: "I accept the T&Cs" and "Secure payment". .

You must check in this order form all the information transmitted, and in particular all the elements useful for the delivery (delivery address, digicode, telephones, etc.) The prior collection of the Internet user's identification elements (first name , name, e-mail address, bank details, etc. facilitates the steps for concluding the contract. The customer can therefore save his details by checking the box “Save my details for next time”.

If you do not have to modify the form and if you want to continue with your order, you must click on "Continue to shipping method".

To continue with your order, you must finally click on “Continue to payment method” then “Place my order”.

After payment on our secure server (see ''payment''), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.

In case of risk relating to product availability, we reserve the right to refuse an order for the same product from a certain quantity (greater than 100).

  • Technical means of identifying and correcting errors

You have the option at any time to identify and correct any errors made when entering your data. When you notice an error after the conclusion of the contract, you must contact us.

 

Section 2 - Terms of archiving and access to the contract

We will archive contracts, purchase orders and invoices on a reliable and durable medium.

You have a right of communication to these documents for orders of an amount greater than or equal to 120 €.

 

Section 3 - Legal and Contractual Warranties

Legal Guarantees:

In accordance with legal provisions relating to the conformity of goods with the contract and in terms of hidden defects, we commit to replacing any product that is defective or damaged. We offer a 12-month warranty during which you are entitled to a replacement device should your product be defective at any point within this period.

 

Replacements and Handling Defective Products:

We will replace any defective products to ensure your satisfaction throughout the 12-month warranty period.

 

Responsibility:

We strive to satisfy you and are responsible for the proper execution of these terms. However, our liability cannot be incurred due to a fortuitous event, force majeure, the unforeseeable and insurmountable act of a third party to the contract, or due to the non-compliance of the product with foreign legislation in the event of delivery to a country other than France.

 

Section 4 - Delivery times, costs and methods

  • Delivery terms

We will deliver the products to you at the address indicated in the order form.

  • delivery time

We will deliver to you no later than the date indicated in your order confirmation message. (7 to 21 working days)

In case of delay in delivery, we will notify you by email as soon as possible and we will offer you a new date.

In case of unavailability of the product ordered, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.

  • Delivery tracking

You can contact us by e-mail for any question relating to your delivery.

Nevertheless, we remind you that we offer the service: "Order notification" which gives you real-time notifications concerning the status and progress of your order (On average, 1 notification every 2 days)

 

Section 5 - The price

The prices of our products are indicated in euros excluding taxes (VAT not applicable, art. 293 B of the CGI)

If you request delivery outside of France, your order may be subject to any taxes and customs duties when it arrives at its destination.

The payment of these duties and taxes is your responsibility and we invite you to inquire with the competent authorities of your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.

 

Section 6 - Methods of payment and means of security

We only collect your payment at the time of shipment. You can therefore freely cancel your order as long as it has not been handed over to our carrier for dispatch. As soon as your order is delivered for dispatch, an electronic message informs you that we are going to collect your payment.

Nevertheless, it can sometimes happen that the collection of the payment takes place during the conclusion of the contract.

  • Means of payment

You have several means of payment to pay for your purchases on this site.

- Either by credit card: Visa, MasterCard, American Express, other credit cards:

Payment is made at your choice on the secure banking servers of our partners STRIPE. This implies that no banking information concerning you passes through our site.

Payment by credit card is therefore perfectly secure; your order will thus be registered and validated as soon as payment is accepted by the bank you have chosen.

- Either by PayPal:

With PayPal your financial information is never communicated to Pixprint. Indeed, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password.

  • Security

Payments via our site are subject to a security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect you against a possible intrusion, we do not store credit card numbers on our computer servers.

 

Section 7 - Satisfied or Replaced: Methods of Exercising the Right of Withdrawal

In accordance with legal provisions, within 14 days of receipt of your product, you can exercise your right of withdrawal by opting for a product replacement. You do not have to justify reasons or pay a penalty. Please note that we do not offer full refunds. Instead, if the product is defective or does not conform to the description provided, we will provide a replacement product. The return costs remain your responsibility. This right to a replacement falls under our 12-month warranty, ensuring that you have access to a functioning product throughout this period.

 

Section 8 - The duration of the contract and validity of the price.

The products remain the entire property of Pixprint until full payment has been received by PayPal or Stripe.

Our price offers are only valid within the double limit of the period of validity of the offer concerned and available stocks.

Our offers of goods and prices are valid if they appear online on the site on the day of the order.

 

Section 9 - Applicable law/Jurisdiction

These conditions are subject to French law.

In the event of a dispute on the merits or on the form, the French courts will have sole jurisdiction.

 

Section 10 - Contact Us / After-Sales Service

If you wish to contact us, our customer service is at your disposal via the "Contact us" page.

 

Section 11 - Personal Information

We collect your personal information for the management of your orders and the follow-up of our commercial relations.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify and oppose personal data concerning you. All you have to do is write to us online at Customer Service, giving us your surname, first name, email address, address and if possible your customer reference.

  

Annex 1: Provisions of the Consumer Code concerning the legal guarantee of conformity

Article L211-4

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L211-5

To be in conformity with the contract, the good must:

1° Be suitable for the use usually expected of a similar item and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.

Article L211-6

The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately able to know them.

Article L211-7

The defects of conformity which appear within six months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.

The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.

Article L211-8

The buyer is entitled to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect which he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials supplied by him.

Article L211-9

In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the good.

However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.

Article L211-10

If the repair and replacement of the good is impossible, the buyer can return the good and have the price refunded or keep the good and have part of the price refunded.

The same option is open to him:

1° If the solution requested, proposed or agreed pursuant to Article L. 211-9 cannot be implemented within one month following the buyer's complaint;

2° Or if this solution cannot be without major inconvenience for him given the nature of the property and the use he is looking for.

However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.

Article L211-11

The application of the provisions of articles L. 211-9 and L. 211-10 takes place at no cost to the buyer.

These same provisions do not preclude the award of damages.

Article L211-12

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article L211-13

The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized to him. by the law.

Article L211-14

The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.

 

Appendix 2: Provisions of the Civil Code concerning the warranty against latent defects

Article 1641

The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or does not would have given a lesser price, if he had known them.

Article 1642

The seller is not liable for apparent defects of which the buyer has been able to convince himself.

Article 1642-1

The seller of a building to be built cannot be discharged, neither before acceptance of the works, nor before the expiry of a period of one month after the purchaser takes possession, of construction defects or defects of conformity then apparent.

There will be no need to rescind the contract or reduce the price if the seller undertakes to repair.

Article 1643

He is liable for hidden defects, even if he was not aware of them, unless, in this case, he has stipulated that he will not be bound by any guarantee.

Article 1644

In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned, as will be arbitrated by experts. .

Article 1645

If the seller was aware of the defects of the thing, he is liable, in addition to the restitution of the price he received for it, for all damages towards the buyer.

Article 1646

If the seller is unaware of the defects of the thing, he will only be required to refund the price, and to reimburse the purchaser for the costs incurred by the sale.

Article 1646-1

The seller of a building to be built is bound, from the date of acceptance of the works, of the obligations which the architects, contractors and other persons linked to the client by a contract of lease of work are themselves bound in application of articles 1792, 1792-1, 1792-2 and 1792-3 of this code.

These guarantees benefit the successive owners of the building.

There will be no cancellation of the sale or reduction of the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the guarantee provided for in article 1792-3.

Article 1647

If the thing that had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the restitution of the price and for the other compensations explained in the two preceding articles.

But the loss happened by fortuitous event will be for buyer's account.

Article 1648

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be released from the apparent defects or lack of conformity.

Article 1649

It does not take place in sales made by authority of justice.